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Lawsuit: Verizon tempted customers with free Amazon Echos, failed to deliver

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Pennsylvania’s attorney general has sued Verizon, alleging that the company promised free Amazon Echo devices and Amazon Prime subscriptions to new customers but failed to deliver the items after customers enrolled in two-year contracts.

Verizon promised the incentives to customers who signed up for two-year FiOS deals between November 2018 and January 2019, the lawsuit said. Customers were given 60 days to claim their incentives, but certain customers were unable to do so because of a broken hyperlink, the complaint said.

“Verizon failed to provide certain consumers with their free Echo and/or Amazon Prime membership as promised and created an unreasonably burdensome process to claim the free Echo and/or Amazon Prime membership,” the complaint alleges.

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